Terms & Conditions

I the learner understand and agree by undertaking any of BTST Academy courses or training I am agreeing to the following terms and conditions:

• All course applications must be made via an official enrolment form or via our official BTST Academy website.
• All deposits paid at time of booking to secure future course dates are non-refundable.
• If a payment plan, or instalment option is created, I understand that I am therefore bound to adhere to the agreed payment schedule and all course fees must be paid in full no later than 7days prior to the course. Failure to do so may result in being removed from the course and no refunds will be given.
• Where possible all course material will be posted prior to the course start date, if you are unavailable when course materials are delivered to the address provided and they are not collected from the local depot, an additional distribution fee may be charged. Charges for all course material delivered within the UK are included within the course price.
•  BTST Academy reserves the right to remove from any course at any time, students that fail to comply with its standard practices, procedures and Student Code of Conduct. BTST Academy also reserves the right to refuse enrolments, or suggest alternative arrangements, if we believe it will not be in the best interest of the company, other participants or the individual concerned to attend a course.
• For courses which require pre-requisite qualifications, all applications must be accompanied by emailed proof / copies of relevant qualification certificates – emailed to btst@outlook.com
• I understand that each course has a minimum course attendance rate of 80% failure to meet the minimum attendance required will result in being removed from the course. Upon such circumstances the next course will be offered at 50% of the cost. Any days missed is the learners responsibility to catch up, the tutor will aid by sending across any work missed but it is then the learners responsibility to self study areas missed and catch up via the following course days through support of other learners and the tutor.
• As a BTST Academy student when attending course and assessment dates, I understand that I am bound to adhere to the hired venues terms and conditions.
• If in the case I am not successful on my first attempt of a theory paper or practical exam, Re-sit fees of £50 per theory paper and £50 per practical observation will be charged.
•  If learners require further attempts at the theory exam or practical assessment and require further learning, this will be discussed and agreed by both parties. Further learning costs will be as follows;

Attending the course again on the next available course – £ 50% of course price

Anatomy and Physiology revision session (up to 4hours) – £180

Practical assessment support session (up to 4hours) – £180

• On the rare occasion, it may be necessary for BTST Academy to change or cancel course and assessment dates, change content or venue location and alter prices from those published. BTST Academy will not be held liable for any costs/losses incurred because of any such changes. In the event a course is cancelled alternate dates will be offered or full refund will be issued.
• BTST Academy understand that occasionally, due to unforeseen circumstances, applicants may have to alter their arrangements. In these cases every effort will be made to accommodate the change although there may be delays in enrolling students onto alternative courses.
• All courses must be completed within 1 year of starting (first date of the chosen course). Therefore if a learner is to transfer onto another course it must be within a 1year period. Failure to complete the course within 1year will result in the learner being removed from the programme with no refund given.
•  Before starting the course all learners are asked to complete a health screening form, you must disclose all health concerns including mental health and learning difficulties. Failure to do so may result in your requests not being recognised later in the course with regards extra time given for assignments and exams. Therefore it is vital to let us know if you need or may need extra help and support during the course before starting.
•  Photos and videos maybe taken during the course to help you as learners revisit practical course content, also some photos and videos maybe used for social media purposes, by signing up onto the course you agree to videos and photos being taken.

 

Sports Massage Course Refund policy outlined 

Number of days before the start of your course	What you’d get back
90 days or more	Full refund minus the £400 Non Refundable deposit
89-60 days	50% refund
59-29 days	25% refund
28 days or less	No refund
All Deposits are NON refundable	No refund

Transfers

Payments made towards a Sport massage course course maybe transferred onto another course or CPD if qualified to attend, if there are spaces on the new desired course and the transfer is made with at minimum of 3weeks notice. No Transfer will be offered within 3weeks of the course start date. 

A maximum of 1x transfers can be made within a 12month period, after which all monies will be lost. 

If we have to change or cancel your booking

We do everything we can to provide the best learning experience we advertise in our marketing materials and on our website. But very occasionally we find we can no longer offer the course people have booked, or, in exceptional circumstances, find we need to cancel your booking. If this happens to you, we’ll advise you as soon as possible and offer one of the below options.

1. A replacement course that’s the same as the one you booked.

2. Or a full refund

BTST Academy CPD Course Cancellation Terms & Conditions 

I the learner understand and agree by booking any of BTST Academy CPD courses, I am agreeing to the following terms and conditions:

We at BTST always hope that you don’t need to cancel but, if you do, please call us as soon as you can on 01623 709942 or email us at btstacademy@outlook.com  

Refund policy

All deposits are non refundable. 

Number of days before the start of your course	What you’d get back
90 days or more	Full refund of course cost minus deposit
89-60 days	50% refund of course cost minus deposit
59-29 days	25% refund of course cost minus deposit
28 days or less	No refund
All Deposits are NON refundable	No refund

Full Payment made at time of booking 

On courses where full payment was required at time of booking, the full payment is NON REFUNDABLE.

Transfers

Payments made towards one CPD course maybe transferred onto another course if there are spaces on the new desired course and transfer is made with at least 3 weeks notice. No Transfer will be offered within 3weeks of the course start date. 

A maximum of 1x transfers can be made within a 12month period, after which all monies will be lost. 

If we have to change or cancel your booking

We do everything we can to provide the best learning experience we advertise in our marketing materials and on our website. But very occasionally we find we can no longer offer the course people have booked, or, in exceptional circumstances, find we need to cancel your booking. If this happens to you, we’ll advise you as soon as possible and offer one of the below options.

1. A replacement course that’s the same as the one you booked.

2. Or a full refund